Self-Defence For Estate Agents

Posted on May 1, 2007 by | 0 Comments

Peter Mericka B.A., LL.Bby Peter Mericka B.A., LL.B Real Estate Lawyer and Qualified Practising Conveyancer Victoria Lawyers Real Estate

Superior negotiation skills?Estate agents are now being advised to take a course in Dealing With Client Aggression & Violence.

A flyer distributed to estate agents through the REIV says,


“Have you ever felt threatened when conducting a property inspection? Do you know what to do if you are verbally or physically threatened by a client or tenant? Are you confident that you know how to effectively manage client aggression?”
What is it about real estate clients that makes them such a dangerous class of people?

What gives rise to the phenomenon “client aggression”?

Are estate agents so often the victims of “client aggression” that they must now take courses in self-defence?

Is there something about the real estate industry or the manner in which estate agents conduct themselves that contributes to “client aggression”?


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