Self-Defence For Estate Agents
by Peter Mericka B.A., LL.B Real Estate Lawyer and Qualified Practising Conveyancer Victoria Lawyers Real Estate
Estate agents are now being advised to take a course in “Dealing With Client Aggression & Violence“.
A flyer distributed to estate agents through the REIV says,
“Have you ever felt threatened when conducting a property inspection? Do you know what to do if you are verbally or physically threatened by a client or tenant? Are you confident that you know how to effectively manage client aggression?”
What is it about real estate clients that makes them such a dangerous class of people?
What gives rise to the phenomenon “client aggression”?
Are estate agents so often the victims of “client aggression” that they must now take courses in self-defence?
Is there something about the real estate industry or the manner in which estate agents conduct themselves that contributes to “client aggression”?
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